ZafferCollect is the Unique NPA Collection Management MobileAPP first of its kind for the BFSI sector. ZafferCollect has built-in API and web application for automatically downloading the default customer data from core systems to the back-end application. You can define your business rule of allocating the customers to your relationship managers or collection agents or internal recovery teams.
The default customer data is instantly available to the allotted user / team for their action. When the user logon to the ZafferCollect, they see the list of clients attached to him along with the details of outstanding amount to be collection with appropriate split-up. Further ZafferCollect will also show the contact details along with Google Navigator for easily reaching out to the client.
With a touch user can call the client and update the call status in to the APP. At the central office / monitoring locations, you can monitor the real time movement of the collection process and get to know the number of activities performed in real time.
Users can fix meetings and can mark the designation location with the help of Google Map.
ZafferCollect has tighter integration with Google Navigator for real time navigation to the designated location of meeting. Any received amount, user can instantly enter into ZafferCollect and in case of collection is by way of DD or Cheque, ZafferCollect has camera functions to take the snap and attach. ZafferCollect support partial collections and tracks till the collection is complete.
ZafferCollect collects the references of the client and keeps all the history including multiple ways of connecting with the client which includes multiple mobile numbers, telephone numbers, locations, references etc. and the history is permanent.
Refreshed collection data flows into ZafferCollect seamlessly on a periodical basis as defined by the company. ZafferCollect retains the complete history so that whenever the client is surfacing on the Default list, complete details are available for the person to whom that client is attached for collection.
Analytical & Graphical reports of ZafferCollect helps the company in analyzing the collection ratio and success ratio along with top performers, low performers etc. across the organization at regional level, branch level etc.